FAQs

Are your be@rbricks really authentic? How do I check?

Yes our be@rbricks are guaranteed authentic and we ship them straight from Medicom Toy Japan over to you. Each of the be@rbricks come with a QR code that can be scanned with the Hidden Tag App (download from the App Store/Play Store). By the way, here's how to spot a fake be@rbrick from the real thing.

How much is delivery?

Be@rbricks:
Singapore:
Shipping is free.

For other International destinations:
1000% Bearbrick - SGD $250
400% Bearbrick - SGD $100
Please note the 1000% Bearbricks are pretty huge, almost the size of a small child (70cm!) hence the higher shipping cost. You will also need to bear the cost of all taxes and duties for your shipment. Please contact us first if you need a cost estimate.

Whisky:
Singapore:
Shipping is free.

For other International destinations:
Shipping is free.

How long will delivery take?

Singapore:
We ship on the same day if the order is placed before 5pm. All other orders will ship the next working day.

For other International destinations:
Shipping will take between 7-14 days.

How do I make a bulk or custom order?

We are happy to help! Email or Whatsapp us and we will get back to you within the working day.

What payment mode do you accept ?

We accept any major credit card issuing banks, bank transfer & Paynow (for Singapore only).

Can I cancel my order ?

You can, before the order item is shipped. Once items are shipped, they cannot be cancelled. To add, remove items or make changes to your order before shipment, please email us. We respond promptly. For emergency cancellation, please call us directly at +65 9851 5491 immediately.

How can I check my delivery status?

You will get an email to track your order after the order has been submitted. Your delivery status will be updated to you. Before the day of delivery, a text will be sent to your mobile phone to notify you of the order’s estimated arrival time.

If I live outside of Singapore, can I still purchase and have it delivered to me?

Yes you can. Shipping fees are based on the size of order and place of delivery. We deliver worldwide.

What if I want a Whisky or a Bearbrick product that is not listed on your site ?

Drop us an email at hello@drunkenbears.sg, and we will check on the stock for you! As our stocks come and go very quickly, we are still uploading more products so they are not seen online yet.

If no one is home to receive the item, what do I do?

Our delivery services will arrange another time for the order to be delivered to you again through SMS/Whatsapp/email.

Why is my order cancelled ?

In the event where the ordered product is out of stock, we regret to inform you that the order will be cancelled. However, we will also notify you prior to this and indicate similar items or products that you can consider for purchase.